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For New Customers

First Time Customer

Finding/Browsing Items:

First you will need to browse or search for the items you would like to order. A keyword search box is located on the top right corner of our page. You can also browse products directly through our categories, which are listed on the left of our site. When you find an item that interests you, click the title, name or picture of the item to see its detailed product information page. Here you will find more information about the item.

Adding Items to Shopping Basket:

If you want to order an item from Dolly Fashions, click the "Add to cart" button on the item's product information page or other product listing pages. Once you've added an item to your shopping cart, a new page will be displayed with confirmation. You can now continue browsing for other products if you like. You can access the contents of your Shopping Cart at any time by clicking the "View Cart" icon at the top of every page of our website.

Proceed to checkout:

Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the Shopping Cart, click the "Check out” button. Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the Shopping Cart, click the "Checkout" button.
You can now enter your shipping address as well as some other details.

Select the shipping method of your choice if you are not in the free shipping category:

We are offering different shipping services suitable for different requirements. Shipment methods differ from the shipping lead time, online tracking availability and of course the price.

Review your Shipping address details:

Verify your address details once again, carefully. The telephone number is required for courier shipments. Your address details can be changed if any mistake is found. Click the "Continue" button; you will be taken to the second page of the order form to confirm the order. Enter your e-mail address; it is required for any further correspondences of your order.

Choose your Payment Method:

Choose your preferred payment method. Dollyfashions.com is accepting the most common payment methods, such as Credit Card payments via American Express, Visa or MasterCard. When you are ready, click the "Place Order" button to submit your order. Once you place your order, we will send your order confirmation e-mail. We will send you another e-mail message at the time of shipment.

Tracking your Order:

If you would like to review the status of your order, you can do this by clicking the link in your order confirmation e-mail. You will find a complete summary of all ordered items as well as your shipping details. Or you can contact us support@dollyfashions.com if you have any question about your order.

FAQ

Can I buy Saree with unstitched blouse?

Yes, by not selecting the “Made to Measure Blouse”, you will receive the Fabric Only after you purchase the saree.

What is the procedure to return a product?

Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same.

Do you ship Internationally?

Yes, Dolly Fashions is now able to ship to any part of the World.

Do your shipping charges vary from country to country?

Yes. Please use our shipping price checking link to calculate the cost.
Read more…...

Is the shipping cost calculated by weight or by number of products?

We charge all shipping goods by weight.

Can I return any custom made item purchase from your website?

Sorry, we will not accept any custom made products under exchanges or returns.

Will I get full refund, if the product is returned?

Once your package is received at Dolly Fashions, the merchandise will be quality inspected and we will post a credit to your payment for the cost of the product minus any shipping charges which was offered to you as free offer.

What are the International Shipping Methods you provide?

We ship through UPS /USPS (traceable method providing you with Tracking #). Dolly Fashions does not charge additional for any custom clearance fees charged by the government. Customers are responsible for any brokerage charges, duties, taxes, in their Country.

What is your Shipping Policy?

We proudly offer FREE Shipping (USA only) to our customers with orders over $59 through USPS & UPS.

What if I have to cancel my order?
All orders placed can be cancelled if the cancel request is placed within 24hrs from the time the order is placed.

When do you update your website?

Our online store is updated on weekly basis. Please keep checking our site for updates.

Why Shop with Us?

Welcome to our online shopping world of designs where your dreams meet realities. If you are on our website for the first time, see how easy and simple it is to order from our site.

Exclusive Collection of Indian Dresses to Choose from.

No surprises / shocks. We do not send any alternate items without customer approval.

The site offers easy navigation and lets you search by color, price, freshness, popularity, time to ship, price benefit, season, fabric, style and what's hot.

A single small order is all you'll need to realize how marvelous this online fashion-shopping site is, so marvelous.

Fill our online Measurement Form or send your best-fit dress to customize your fit for blouses and SalwarKameez.

Completely safe online transactions with reputed Payment Gateways.

Express Delivery facilities.

Plus size dresses come at no extra cost.

Lowest shipping charges.

Easy & straightforward return policy.

Very attractive and regular discount offers.

Unstitched and Pre-stitched both options.

Our identity is verified by network solutions, a leading web security provider organization.

Purchases & Returns

Payment

Merchant Gateway Account:We gladly accept payment through our Merchant Gateway Account the following cards:

Visa, Master Card, American Express, Discover and Debit Cards.

Google Checkout: Your credit or debit card will automatically be charged using Google Checkout. During checkout process you can either sign in to your Google Checkout account, which will have all your payment information or create one.

Paypal Checkout: During the checkout process you will be redirected to Paypal. You won’t need to have a Paypal account to pay. You can choose to pay with it if you have one. After Paypal verifies your transaction, the order will be processed.

Dolly Fashions cares about protecting and guarding your privacy. Any personal information you share with us is handled in the strictest of confidence. We do not sell, rent, or in any manner give out any private information, including email address, physical address, phone numbers, or any other information to any company for any reason.

We will never collect sensitive information about you without your explicit consent. We will only gather information for the purposes of processing your order, personalizing your shopping experience, update you on the status of an order, customer service inquiry, inform you of deliveries, deliver the merchandise to the proper destination and generate statistics. We take every precaution to protect our users' information.

An order may be cancelled if information provided by a customer is found incomplete. The customer will be notified within 24-72 hours in such an event. It will be the customer’s responsibility to furnish correct information and replace the order within 48 hours.

We do not store your credit card information or numbers in any of our files/databases.

Shipping

Usually all products ordered will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process.

Some orders that require customization and special orderingcan take upto 5-10 business days.
We will contact you with the shipping details for such special orders.

Your order will be shipped via standard shipping unless you select an alternative shipping method.

We ship orders to all US states and territories, APO/FPO addresses as well as more than 100 other countries. CLICK HERE FOR INTERNATIONAL SHIPPING DETAILS shipped to APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

Standard Shipping - $7.95 (5-7 business days)
Two Day Delivery - $17.95 (2-3 business days)
Next Day Delivery - $27.95 (1-2 business days)

If Standard Shipping is selected, your order will ship via USPS / UPS. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation Email will tell you which carrier is handling your package and how you can track your package.

You will receive a confirmation Email with your Shipment Tracking Number. Two Day and Overnight Delivery orders placed after 12 PM EST will not ship until the next business day.

We proudly offer FREE Shipping (USA only) to our customers with orders over $59.

We proudly offer FREE Shipping Internationallywith orders over $199.

Please note that shipping companies determine shipping charges based on the package weight.

If you have shopped multiple products in a single transaction, we will send it to you in one single shipment. (In case of a single shipment, the delivery date would be on the date when all the products are ready to ship).

At the time of delivery, if you are not available to receive the parcel, the courier company would leave a note for you to call them and arrange for re-delivery or you can pick it up from their location.

We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Track Order

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier.

Email will contain the tracking number and courier companies website details along with expected date of delivery.

You may also check the same on our order status page.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Please email us at support@dollyfashions.comto track your shipment. We will require the following details:

Name:
Order #:
Date of Purchase:

Returns & Exchanges

Exchanges and Returns are accepted on items NOT WORN, ALTERED, or WASHED with ALL tags attached.

We would entertain the return, only if it is sent with the successful submission of the Return Authorization Form.

All clearance priced items are FINAL and cannot be exchanged or returned.

If exchanged or returned items are not received in the same or similar condition that they were received in, Dolly Fashions may deny request for exchange or refund.

How to make a return & exchange:
You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days, in case you do not like it for any reasons.

In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.

Always email us first if you have a problem on support@dollyfashions.com

Always be sure to report your problem within 24 hours of receiving the item in question

It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.

Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.

Always return your items using registered airmail / courier.

As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
Please mark the items as defective returns and not for sale and declare a low nominal value.

Color & Description Disclaimer

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the original color of the product. DollyFashions believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

Once your package is received at Dolly Fashions, the merchandise will be quality inspected and credit card will be refunded. Please note that no shipping and handling costs will be refunded.

The return credit will appear after the product reaches us and passes the required criteria (NOT WORN, ALTERED, or WASHED with ALL tags attached).

To return an item(s), please email or call our customer service team before returning the shipment as this will allow for a faster refund. Please include this packaging slip with the return shipment and highlight the returned items on this packaging slip. The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.

NOTE: Please note that all items purchased from SALE category will not be refunded or exchanged after the shipment.

IMPORTANT INFO. PLEASE READ CAREFULLY. We offer free shipping, but please be noted that we still pay for it to be delivered to you. If you chose to return your item, you will cover that fee.

Please call us if you have any questions or concerns about our return policy.

Terms & Conditions

Customers must provide full, accurate and legible information in the order form. Telephone number is must for most countries.

DollyFashions will not be responsible for wrong delivery due to incorrect and/or incomplete address supplied by the customer.

All credit card payments must be authorized online. In the event of non-authorization of any credit card, DollyFashions is not responsible for all or part failure or non-acceptance and non-authorization of such credit cards.

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes and differences in display output due to lighting and digital photography. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

All items offered are subject to availability at the time of placing your order.

Designs and prices are subject to change without notice.

Once an order is registered, you cannot make any alterations.

We take every good care to ship the orders in good condition, properly polythene packed and then packing paper wrapped. However, the package may be damaged due to delivery procedure and custom procedure at the destination country and we will not be responsible for the same.

Please provide us with your exact measurements in case of custom made measurements in inches or centimeters. Do not add to your actual measurements.

POLICIES

Shipping Policy

Usually all products ordered will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process.

Some orders that require customization and special ordering can take up to 5-10 business days.
We will contact you with the shipping details for such special orders.

Your order will be shipped via standard shipping unless you select an alternative shipping method.

We ship orders to all US states and territories, APO/FPO addresses as well as more than 100 other countries. CLICK HERE FOR INTERNATIONAL SHIPPING DETAILS Orders shipped to APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

Standard Shipping - $7.95 (5-7 business days)
Two Day Delivery - $17.95 (2-3 business days)
Next Day Delivery - $27.95 (1-2 business days)

If Standard Shipping is selected, your order will ship via USPS / UPS. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation Email will tell you which carrier is handling your package and how you can track your package.

You will receive a confirmation Email with your Shipment Tracking Number. Two Day and Overnight Delivery orders placed after 12 PM EST will not ship until the next business day.

We proudly offer FREE Shipping (USA only) to our customers with orders over $59.

We proudly offer FREE Shipping Internationallywith orders over $199.

Please note that shipping companies determine shipping charges based on the package weight.

If you have shopped multiple products in a single transaction, we will send it to you in one single shipment. (In case of a single shipment, the delivery date would be on the date when all the products are ready to ship).

At the time of delivery, if you are not available to receive the parcel, the courier company would leave a note for you to call them and arrange for re-delivery or you can pick it up from their location.

We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Once an order is processed, you cannot make any alterations to the order.

Free Shipping does not apply to orders with wholesale products. Please select UPS shipping for such orders.

Returns Policy

Exchanges and Returns are accepted on items NOT WORN, ALTERED, or WASHED with ALL tags attached.

We would entertain the return, only if it is sent with the successful submission of the Return Authorization Form.

All clearance priced items are FINAL and cannot be exchanged or returned.

If exchanged or returned items are not received in the same or similar condition that they were received in, Dolly Fashions may deny request for exchange or refund.

How to make a return:

You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days, in case you do not like it for any reasons.

In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.

Always email us first if you have a problem on support@dollyfashions.com

Always be sure to report your problem within 24 hours of receiving the item in question

It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.

Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.

Always return your items using registered airmail / courier.

Exchange Policy

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the original color of the product. Dolly Fashions believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.

Once your package is received at Dolly Fashions, the merchandise will be quality inspected and we will post a credit to your payment for the cost of the product minus the shipping charges.

The return credit will appear after the product reaches us and passes the required criteria (NOT WORN, ALTERED, or WASHED with ALL tags attached).

Copyright Policy

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.