NO RESTOCK FEES
If your order arrives and it is not right, we'll fix it, NO NONSENSE, we promise.
Doesn't fit or just not happy with it? You can return or exchange any new, unused and unaltered item within 30 business days of receipt of your item. We can issue a 100% refund to store credit or to your original payment method.
Refund Policy
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If you are not 100% satisfied with your purchase, you can return your order for a full refund to store credit or full refund (100%) to your original payment method.
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Products must be in new, un-used condition and include the original box and/or packaging with all tags included.
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Once your return is received and inspected by RevZilla (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
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For wire transfer or check payments, all refunds will be issued to store credit.
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You are responsible for all shipping costs associated with getting your order back to our Philadelphia warehouse.
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Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact customer service if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
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See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need a RA (Return Authorization) number and will need to be returned to RevZilla in Philadelphia.
Free Shipping On Exchanges
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If your order qualified for our free ground shipping offer (details), we will apply the Free Shipping promotion to your first exchange order as well
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You are still responsible for return shipping on your original order back to us for exchange.
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Alaska, Hawaii, APO and International orders do not qualify for free shipping.
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We will apply our Free Shipping promotion to your first exchange for a given item, however subsequent exchanges of the same order will be charged our standard shipping rates.
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All orders outside of the contiguous 48 US states will be charged a shipping fee consistent with the order amount being exchanged.
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Oversize, hazardous, and tire fees are not waived by our Free Shipping offer.
Cross Shipments
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If you are exchanging merchandise and would like the new items shipped out prior to us receiving the old items, it is not a problem.
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Your credit card will be authorized and charged for the cost of the new items. If the item(s) qualify for our Free Shipping offer, then no shipping charges will be applied. The new order will be processed immediately.
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Once we process the items you are returning, a full refund will be issued back to your credit card or original method of payment.
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If you use your TeamZilla cash that you have earned on an item, and then need to return the original item, the TeamZilla Cash which was earned from the original will be subtracted from your refund.
Sale / Closeout Items:
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Shop with confidence!
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Our standard no-hassle return / exchange policy still applies!
Used / Damaged / Blemished Merchandise
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Any merchandise which has been "taken out for a ride" is considered used.
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We encourage you to walk on your carpet in your boots and to try your helmet on indoors before heading out on the bike.
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Any merchandise which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, etc) or otherwise is in a condition other than it was received cannot be returned.
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Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned to RevZilla.com
Packaging / Tags
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Please make sure all original packaging, tags, etc., are included and intact. If you are missing tags, please contact us prior to return.
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Apparel items must be packed in their original garment bag (or equivalent plastic bag protection, in the worst case something as simple as a garbage bag would work). The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
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Items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Hard Parts, Tools, Tires
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Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
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Tools which have been removed from their packaging are non-returnable.
No returns or exchanges on:
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Face shields which show signs of installation
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Open box or installed electrical items (if an item is DOA, let us know and it will be handled under warranty).
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Fiberglass parts, including bodywork, undertails, and huggers.
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Used merchandise.
Domestic Returns (Orders shipped within the United States)
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Customer is responsible for shipping items back to us with the carrier of their choice.
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All shipments must be made prepaid; packages shipped COD will be rejected.
International Returns
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International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
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Any items shipped COD or having additional brokerage fees that are charged to RevZilla upon delivery will be rejected.
Defects
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Each manufacturer has its own warranty policy. RevZilla will assist customers with their warranty; however RevZilla does not provide any direct warranty on any item sold.
Order Cancellation / Modifications
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If you change your mind, act quickly! We turn around and process orders extremely quickly.
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Orders can be modified or cancelled only while their status is labeled "In Process." Once an order has been "Sent to Warehouse," it cannot be cancelled or modified, as the order has been processed by our warehouse and we are awaiting tracking information.
Returns Process:
You can request a return authorization number (RA#) online at www.revzilla.com or you may also initiate a return by calling our Customer Service department toll free at 877-792-9455
Step 1: Click "Order Tracking" at the top of the web page. Log in and find your order within your order history. Click on "view."
Step 2: Click "return this item" for the item you would like to return.
Step 3: Select the reason for returning the merchandise, and let us know if you would prefer a refund or an exchange for another item.
Step 4: Sit tight! A RevZilla customer service representative will authorize the return, and an email will be sent with a link to your return authorization form. Allow 1-2 business days for the return to be authorized. Please print this form and include it with each shipment back to RevZilla. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in pristine condition. You have 3 weeks from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped with insurance by the carrier of your choice to:
RevZilla Motorsports, LLC
Attn: Returns (RA# XXXX)
38 Jackson St.
Suite 100
Philadelphia, PA 19148
Please retain your return tracking information. RevZilla.com is not responsible for packages lost during return shipment. You will receive a confirmation email from RevZilla when your return is processed which will include the full details of the amounts credited.
Warranty Returns:
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Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, contact us via email or call us toll free at 877-792-9455.
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Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Damaged Goods:
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Please let us know ASAP if any goods arrive damaged.
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Please keep all original shipping containers and take pictures if possible.
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Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Questions / Concerns
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If anything is unclear or if you have a special circumstance, give us a shout!
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We can be reached by phone at 877-792-9455 or shoot us a message.
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