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1-800-924-2454Monday-Friday 10 AM - 6 PM EST
International: +1 732-284-4722

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  • Hassle Free

    Shipping is on us when you purchase for $59 and above. Anywhere within USA.

  • Easy Returns

    Hassle free returns! Need to exchange or return? Don't worry! Email or call us & we'll take care of the rest.

  • Next Day Delivery

    Need it in a Hurry! No issues. We take care of it. Order today and receive it by tomorrow. Applicable to Express and Overnight shipping methods only.

Free Shipping Promotion from Dolly Fashions - Terms and Conditions

  • All orders $59 and over (including sale and and closeout items!) qualify for free ground shipping within USA.
  • Orders given free freight will be shipped via Ground (typically UPS or USPS)
  • All orders generally takes 1-3 business days before it can be shipped.
  • Order requiring alterations and stitching can take additional shipping time. Please contact customer service to know your exact shipping in such cases.
  • Qualifying orders must select free ground shipping at checkout in order to receive promotion.
  • See our Shipping Policies page for more information and details

NO RESTOCK FEES

  • If you receive your order and is not right, we promise to take care of it..
  • Doesn't fit or just not happy with it? You can return or exchange any new, unused and unaltered item within 14 business days of receipt of your item. We can issue a 100% refund to your original payment method or to store credit.

Refund Policy

  • If you are not 100% satisfied with your purchase, you can return your order for a full refund to store credit or full refund (100%) to your original payment method..
  • Products must be in new, un-used condition and include the original box and/or packaging with all tags included/attached.
  • Once your return is received and inspected by Dolly Fashions (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business day after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our New Jersey warehouse
  • Please contact customer service if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down. customer service if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!

Free Shipping On Exchanges

  • If your order qualified for our free ground shipping offer (details), we will apply the Free Shipping promotion to your first exchange order as well
  • You are still responsible for return shipping on your original order back to us for exchange.
  • We will apply our Free Shipping promotion to your first exchange for a given item, however subsequent exchanges of the same order will be charged our standard shipping rates.
  • If you are exchanging merchandise and would like the new items shipped out prior to us receiving the old items, it is not a problem..
  • Your credit card will be authorized and charged for the cost of the new items. If the item(s) qualify for our Free Shipping offer, then no shipping charges will be applied. The new order will be processed immediately.
  • Once we process the items you are returning, a full refund will be issued back to your credit card or original method of payment.

Sale / Closeout Items:

  • Shop with confidence!
  • Our standard no-hassle return / exchange policy still applies!

Packaging / Tags

  • Please make sure all original packaging, tags, etc., are included and intact. We do not accept returns if the attached tags were removed from the product.
  • Apparel items must be packed in their original garment bag. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
  • Items that are returned with missing or damaged packaging, tags, may be returned to the customer and a fee would be charged to cover the shipping charges.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges .
  • Any items shipped COD or having additional brokerage fees that are charged to Dolly Fashions upon delivery will be rejected.

Order Cancellation / Modifications

  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
  • Orders can be modified or cancelled only while their status is labeled "In Process." Once an order has been "Sent to Warehouse," it cannot be cancelled or modified, as our warehouse has processed the order and we are awaiting tracking information.

Returns Procedure:

  • Step 1: Request a return authorization number (RMA#) by sending an email to support@dollyfashions.com or you may also initiate a return by calling our Customer Service department toll free at 800-924-2454." 

  • Step 2: Once you receive the RMA#, Send a copy of the packaging slip which was sent along with the product and in that write the reason for the return. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in pristine condition. The way it was sent to you. You have 1 week from the day the RMA is issued to return your merchandise so please be sure to print and ship at your earliest convenience.
  • Step 3: Place all merchandise in a shipping box; you may use the original shipping container. If the package arrives damaged,the package will be rejected by our returns department. All shipments must be made prepaid; packages shipped COD will be rejected. Returns should be shipped with tracking shipping method by the carrier of your choice to:

Dolly Fashions,
Attn: Returns (RA# XXXX)
44 WoodbrookeDr,
Edison, NJ 08820

  • Please retain your return tracking information. Dolly Fashions is not responsible for packages lost during return shipment. You will receive a confirmation email from Dolly Fashions when your return is processed which will include the full details of the amounts credited.

Damaged Goods:

  • Please let us know ASAP if any goods arrive damaged.
  • Please keep all original shipping containers and take pictures if possible.
  • Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Questions / Concerns

  • If anything is unclear or if you have a special circumstances, we are here to help you out
  • We can be reached by phone at 800-824-2454 or by email.

Next Day Delivery - Terms and Conditions

  • All orders with Next Day Delivery as shipping method received before 1PM EST will be processed and shipped the same business day.
  • Shipping rates for Next Day Delivery will be calculated based on package weight and shipping zipcode. Rates will be shown on the checkout page prior to making the payment.
  • Only orders shipped within the continental U.S. can be expedited and will only be delivered on business days through USPS Express or UPS Next Day Air service.
  • Orders requiring alterations or stitching can take additional shipping time. Please contact our customer service to know the exact shipping times.
  • For orders requiring Next Day Delivery, Express or Next Day Air service should be selected as the shipping method.
  • All orders will receive a shipment confirmation with tracking details.
  • See our Shipping Policies page for more information and details